Conditions for return

Customers can return goods if:

• Products are damaged or have technical errors due to manufacturer or shipping.

• Wrong product model and quantity delivered.

• Counterfeit goods (not as described or committed).

• Some places allow returns if the customer is not satisfied, but there is usually a return shipping fee.

Not applicable to:

• Discounted, clearance items.

• Perishable goods (fresh food, flowers, opened cosmetics...).

• Products that cannot be returned due to international law (alcohol, medicine, special liquids...).

Return period

Normally: 7 – 30 days from date of receipt.

• Depending on the platform: Amazon (30 days), eBay (30 days), Shopee/Lazada international (7–15 days).

Shipping Costs & Taxes

• Seller bears the cost: If the goods are defective or of the wrong model.

• Buyer pays the fee: If exchanging/returning for personal reasons (don't like, change color/model).

• Taxes & Customs Fees:

  • Some countries do not refund import duties once the goods have cleared customs.

  • The seller may assist by refunding the product value, excluding tax.

International return process

• Customers send return requests with evidence (photos/videos).

• The seller confirms the return conditions.

• Customers return goods via international shipping service (DHL, FedEx, UPS...).

• Seller receives and checks goods.

• Refund/exchange new product for customer.